Return Policy

If you are not satisfied with your purchase (damaged during shipment or wrong item/type/shade/etc), you can send it back to us.

  • Returns must be made within 10 days from the date of purchase.
  • If there is any damaged items during delivery process, consumers must inform us as soon as possible once you have received the parcel with clear photo being snapped and email it to us.
  • Damaged items must be returned together with their original box and receipt.
  • Items bought from promotional events are not eligible for return and exchange.

Kindly inform Customer Service before returning the item otherwise the request will not be processed.
Your return items will be assigned to a courier of our choosing.
Please provide the return parcel tracking number for all items.

What will I get back after returning the item(s)?

You can choose to have either a prorated refund ( if order has applied promotion code ) to your bank account ( within 1-14 working days)

What about postage charger?

Customers would have to bear the postage fees for shipping item(s) back to us during the return process.

How can I return my purchase?

Kindly email your inquiry to us with the subject “Return Item”. We will assist you as soon as possible.

Please allow 14 working days for your inquiry to be processed.

To make the process run smoother and faster, do email your inquiry with picture(s) of your item(s) & its condition, reasons and your order details for record purposes.

How long will it take to receive my refund/new item(s)?

Please allow a minimum of 14 working days from the date we receive your return package.
Refund will be based on customer actual paid deducting the postage and related processing fees, voucher cannot change into cash term.

I need more information about this. Who do I contact?

Please fill up the form at "Talk To Us"/ email
Our customer service will contact you during working days and hours.